FAQ

FAQ

I would like to book a rental, what is the simplest way to do so?

To simply reserve a rental you can send an inquiry. Go to the rental’s profile page, select the dates you would like to book, click on “send inquiry” and fill out the form. You can also contact us by email or phone and tell us your preferred destination, dates, the amount of people traveling, and if you have any special requests. We can then help you and offer more suitable alternatives that fit your wishes.

How do I pay my booking and when do I have to pay?

You can pay with your debit or credit card (Visa, Mastercard, Amex) via Adyen. The deposit payment (40% of the total cost) must be paid at the time of booking and the booking will be confirmed only after the deposit payment has been made. The balance payment (the remaining 60% of the total cost) must be paid no later than 9 weeks before your arrival at the rental. Detailed booking and payment terms can be found at the bottom of our website.

Who owns the rentals? Are there other people living in the rental during our stay?

The owner is often a local person living in the area / country. When you rent a rental or an apartment, it is at your and your travel group’s exclusive disposal. In some homes, the owner or caretaker lives on the property or in a neighbouring house, and they can help you with your questions and give local tips for your holiday. If this is the case, it is stated on the rental’s profile page.

Do you have further questions that you have not received an answer to yet?

Send us an e-mail at info@montenegrovillas.com and we'll be more than happy to help you!

I have send an inquiry, but haven’t received a response. Why?

We always reply to all inquiries within one business day. If you haven’t heard from us in over 48 hours after you’ve sent your inquiry, there’s the possibility that the email from us have ended up in your junk mail. If you can’t find the email in your junk mail inbox, kindly contact us at info@montenegrovillas.com or by phone.

Are all rentals for large groups, or do you offer smaller places for couples?

We do not only provide large rentals. In some of the rentals it is possible to rent only one room, and you do not need to rent the whole rental. We also offer small houses and apartments that are ideal for couples and smaller groups.

Can Montenegro Villas help me book a transfer from the airport to the rental?

Yes. Through our customer service it is possible to get help with airport transfers as well as other services in the rental.

Is it safe to book?

Yes.We guarantee a secure booking process and our multilingual customer service team is available before, during and after your trip. You can always email or call us if you have any questions or concerns. In the summer of 2017 more than 4000 people spent their holiday in one of Montenegro Villas’s rentals.

Do I always rent the rental for a week from Saturday to Saturday, or are other rental periods possible?

During the peak season from July to August are all the rentals, in general, rented out from Saturday to Saturday, and the minimum rental period is 7 days. Outside of these months, the rental period can be more flexible and you can ask about the different dates when booking. A good and proven alternative that we can recommend is to book a hotel for one or two nights if it would be that your flight times do not match with the rental's rental period.

Is a final cleaning of the rental required?

Final cleaning is always mandatory in foreign properties, and in some rentals the final cleaning is included in the price. Some of the rentals charge an additional fee for cleaning and this is then specified on the rental's profile page.

What do we do when it's time to go home and leave the rental?

At the end of your stay you will check the rental together with the owner or responsible rental staff on site. If the rental is in good condition, the security deposit you paid on arrival will be refunded to you. If the deposit was paid in cash you get the amount back immediately, and if you paid with a credit card the deposit will be returned within approximately 1-3 weeks.

Does the rental have a parking space?

The availability of parking spaces is different from rental to rental. If the rental has a private parking lot or a garage, it is stated on the rental's profile page.

What time can we arrive to the rental?

The check-in time on the day of arrival is usually around 14:00 to 16:00 o’clock. However, during low season, most owners or rental managers on site are often flexible regarding the arrival time to the rental and can adapt after your schedule. The check-out time is usually before 10.00 am. The times can be flexible depending on when the previous and following tenant's arrival and departure times and schedules. Be sure to communicate with the responsible rental staff so they know when you will arrive.

Where and how do we get the key to the rental?

Before arrival you will be in contact with the rental owner or the rental staff on site. They will guide you and answer questions regarding the practical details on arrival.

Where can I find the exact address of the rental?

You will receive the exact address and other important information regarding your arrival at the accommodation after you have paid your final balance payment. The rental's exact location can also be requested before you book.

What is a tourist tax?

In some countries, travellers must pay a so-called tourist tax. This is a type of municipal tax, which is either included in the rental’s rental costs or paid in cash on site. Information about any tourist tax is stated on the rental's profile page. Tourist tax amounts varies from place to place (from about 1 Euro / day / person).

How do I know which type of additional costs that may be added to the booking?

Compulsory and optional costs are described on our website on each rental’s profile page. Any extra costs may, for example, be for final cleaning, the use of heating or special services, but these are always stated in advance on the profile page or in the booking information we send to you before you pay. Typical energy costs are included in the price, unless stated otherwise.

Do we need to bring our own bed linen and towels?

If you are traveling to a foreign destination you do not need to bring it, and the sheets and towels are almost always included in the price. Any exceptions are always stated on the rental's profile page.

Do I need to book a rental far in advance, or do you also have so-called last-minute alternatives?

You can absolutely book a rental on a short notice. But for the summer months (June to September) the rentals are generally booked several months in advance so we recommend to book as early as possible for this time period. The earlier you book, the more options are available and you have a better opportunity to find an accommodation that meets your requirements.